How to Troubleshoot Alexa Music Playback Issues?

1. Check Wi-Fi and Signal Strength

  • Ensure your internet connection is stable by performing a speed test. Alexa requires at least 1 Mbps for seamless music streaming.
  • Reboot your router and Alexa device if you suspect connectivity issues.

2. Move Alexa to an Optimal Location

  • Place your Alexa device closer to the router and away from potential interference (like microwaves or baby monitors).
  • Consider using a Wi-Fi extender to improve signal strength in larger homes.

3. Verify Streaming Service Status

  • Check if your streaming service subscription is active.
  • Log out and re-link the account in the Alexa app to resolve potential authorization issues.

4. Disable Sleep Timers

  • Open the Alexa app, navigate to the timer settings, and ensure no active sleep timers are enabled.

5. Update Alexa and Skills

  • Regularly check for software updates in the Alexa app to ensure your device is running the latest version.
  • Update the skills linked to your music streaming service to avoid compatibility issues.

6. Restart and Reset Devices

  • Restart Alexa by unplugging it for a few seconds and plugging it back in.
  • As a last resort, perform a factory reset, but be aware that this will erase all settings and require reconfiguration.

Read also: Why Does My Alexa Keep Stopping Music? Fix It Now