What Should You Look for in a Security Camera Warranty?

Reading through the lengthy terms and conditions of a CCTV warranty can be tedious. However, there are four crucial aspects that you must not overlook.

1. Covered Issues in Security Camera Warranty

Electronic devices, including security cameras, can encounter various issues. A security camera warranty typically covers hardware failures and factory defects. Generally, warranties do not cover:

Cameras that have been improperly used (including those that are dismantled, mishandled, or abused).
Firmware upgrades done without authorized technician guidance.
Modifications performed by someone other than the authorized vendor.
Consequential damages such as lost data or profiles.
Damage resulting from accidents, misuse, faulty installation, or improper working environments.

If something goes wrong under normal usage, it’s wise to contact support before returning your defective product.

2. Exact Length of Surveillance Camera Warranty

Warranties can vary significantly between camera providers. Don’t assume you’ll get a two-year warranty just because someone you know did.

Here are some general rules to keep in mind:

The warranty period usually starts from the invoice date.
Warranties may be extended for replacement products or those purchased through special promotions.
Items marked as “Sample,” “Not for Sale,” “AS IS,” or “Prototype” typically do not come with a warranty.

The length of the warranty should be a consideration in your purchase decision. For example, security cameras from top brands that offer two-year warranties are often more reliable than those that offer only one year or less. A longer warranty period adds significant value.

Important Note: You must register your product within the specified time to activate the warranty.

3. Shipping Costs When Applying for Warranty

While you might get free repairs or replacements under your warranty, you may still need to cover shipping and handling fees. Different brands have varying policies:

Some companies require you to cover shipping fees both ways.
Others, like ZOSI, cover shipping costs within the first 30 days. After 30 days, you’ll only need to cover the return shipping fees.

Consider the shipping policies before deciding whether to send your camera back or attempt a local repair. Sometimes, you can fix minor issues yourself with a bit of basic knowledge.

4. Extended Surveillance Camera Warranty

There are two ways to get an extended security camera warranty:

1. Special Offers:

When purchasing during special promotions, check if they include an extended warranty. This is particularly important as shipment delays during large campaigns could eat into your warranty time.

2. Third-Party Extensions:

Some resellers, agents, or distributors may offer additional warranties. Always get written documentation to safeguard your rights and interests.