What Are the Steps to Take if Your Package from an Amazon Third-Party Seller Is Stolen?

For items purchased from third-party sellers, the process may vary slightly. Here’s how to handle stolen packages in those cases:

Step 1: Contact the Seller

On your “Your Orders” page, locate the missing package and select “Contact Seller.” Politely explain the situation, including the date of delivery and the status showing the package as delivered. The seller may investigate the situation and offer a refund or replacement.

Step 2: File an A-to-Z Guarantee Claim

If the seller does not respond within 48 hours or fails to resolve the issue, you can escalate the matter by filing an A-to-Z Guarantee Claim. This guarantee provides additional protection for buyers from third-party sellers.

Log in to your account and go to “Your Orders.”
Find the order and select “Problem with Order.”
Choose “Request A-to-Z Guarantee Refund” and follow the steps to file the claim.

Amazon will review the situation and, in most cases, refund you if the claim is valid.