Note: Some home or business security cameras or CCTV cameras can’t work properly or could suffer some problems if you do not use them correctly. Try to buy high quality security cameras from a professional and reliable brand (ZOSI is highly recommended), and get 24/7 free support.
1. Check the power source
Make sure that the security camera is receiving power and that the power supply is functioning correctly. Check the power cable and outlet. If it’s battery-powered, make sure the battery is charged and correctly installed.
For more details, you can see our previous post: Security Camera WiFi Troubleshooting.
2. Check the camera settings
Verify that the camera settings are correctly configured. Check the user manual or guide and update the firmware if necessary.
3. Check the camera connection
Check the cables and wires that connect the camera to the recording device or network. Ensure that they are properly connected and undamaged. For wireless cameras, check the signal strength and ensure that the camera is within range of the router.
For PoE security cameras, we recommend using a Cat 6 or Cat 5 Ethernet cable to ensure optimal performance and stability. This type of cable provides high-quality transmission and is specifically designed to support power over Ethernet. By using the right cable, you can ensure that your security camera’s connection is stable and reliable.
4. Check the recording device
Verify that the recording device’s power source is correctly connected and that its settings are correctly configured. Check the DVR’s hard drive and ensure that it has enough storage space.
5. Check the environment
Ensure that the security camera is installed in an appropriate location and is protected from extreme weather conditions. Check for any obstructions that may block the camera’s view.
6. Restart the device
Sometimes restarting the device can solve the problem. Turn off the device, wait a few minutes, and then turn it on again.
7. Restore to factory settings
Restoring the device to factory settings can restore it to its default settings. Before doing this, ensure that you backup your settings and data.
8. Clean the camera
Cleaning the camera may solve the problem if there’s dirt or dust on the camera surface. Gently wipe the camera surface with a soft cloth and cleaning solution.
9. Replace battery or power supply
If the battery or power supply is damaged, you need to replace it to get the camera working correctly again.
10. Contact a professional
If you can’t fix the problem, contact a professional security camera installer or manufacturer for assistance. They can provide further guidance and solutions.
Read also: 10 Proven Strategies to Fix Security Camera Won’t Work Problems